Shipping and Returns
Shipping
Free shipping on U.S. domestic orders over $100.
Any applicable shipping charges are displayed at checkout.
Returns
We accept return requests within 30 days of receiving your order.
To qualify, items must be unused and in their original condition, with tags attached and in their original packaging. A receipt or proof of purchase is required.
Customers are responsible for return shipping costs, even if the original order qualified for free shipping. If your item arrives damaged, Orelle will cover any required return shipping.
How to Start a Return
Email hello@shoporelle.com with your order number and the item you would like to return.
Once your return is approved, we’ll provide instructions for sending it back. If we provide a return shipping label, we’ll explain any applicable cost and how it will be charged before issuing it.
Returns under our 30-day policy must be authorized before they are sent.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If an item arrives damaged or defective, or you receive the wrong item, contact hello@shoporelle.com as soon as possible.
Please include your order number, a description of the issue, and photos of the item and packaging if available. We’ll review the issue and help make it right.
Non-Returnable Items
Sale items, gift cards, and custom or personalized products are not eligible for returns, except where required by law.
If one of these items arrives damaged, defective, or incorrect, please contact us for assistance.
Exchanges
To exchange an item, please follow the return process above. Once your return is accepted, place a separate order for the item you would like.
Refunds
Once we receive and inspect your return, we’ll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may need additional time to post the refund.
If you haven’t received your refund more than 15 business days after approval, please contact hello@shoporelle.com.
European Union Right of Withdrawal
For orders covered by applicable EU consumer law, you may cancel your purchase within 14 days of delivery without giving a reason. Notify us at hello@shoporelle.com, then send the goods back within 14 days of that notice.
You may open and inspect goods as you would in a store. You may be responsible for any loss in value caused by handling beyond what is necessary to inspect them.
We’ll refund eligible payments, including the cost of our least expensive standard delivery option, within 14 days of your cancellation notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever happens first.
Customers pay direct return shipping costs unless the goods are damaged or defective. Legal exceptions apply, including for custom-made or personalized goods. These statutory rights take precedence over conflicting conditions elsewhere in this policy.
